Support

FAQ

We ship all orders from the Netherlands on business days (Mon–Fri).
No orders are processed or shipped on Dutch public holidays.
Orders placed before 3:00 PM are shipped the same business day.
After dispatch, you’ll automatically receive a track & trace email.

Shipping Costs

EU: Free shipping on orders over €59
United Kingdom: Free shipping on orders over £49
Exact shipping rates are automatically calculated at checkout based on your country and address.

Delivery Times (Estimated)

Netherlands & Belgium: 1–2 business days
Other EU countries: 1–5 business days
United Kingdom: 2–5 business days
Australia: 4-7 days
Canada: 4-5 days
Outside the EU (Worldwide): 3–10 business days

Note: Any special or longer delivery times are mentioned on the respective product page.

Missed the Delivery?

If you’re not home at the time of delivery, your parcel may be delivered to a pickup point (depending on the carrier). Please bring a valid ID when collecting your parcel.
Pickup points hold shipments according to GLS or FedEx policy (usually several days).
After that, the package will automatically be returned to SharpTools.
Would you like it reshipped? Additional shipping costs will apply (after contacting our support team).

Carriers by Region

GLS: 🇳🇱 Netherlands, 🇧🇪 Belgium, 🇩🇪 Germany, 🇦🇹 Austria, 🇫🇷 France, 🇵🇱 Poland, 🇮🇹 Italy, 🇸🇪 Sweden, 🇩🇰 Denmark, 🇭🇺 Hungary, 🇷🇴 Romania, 🇸🇮 Slovenia, 🇨🇿 Czech Republic.

FedEx: Other countries, including 🇪🇸 Spain, 🇨🇭 Switzerland, 🇬🇧 United Kingdom, 🇮🇪 Ireland, 🇳🇴 Norway, 🇨🇦 Canada & 🇦🇺 Australia.

International Shipping & Customs

We ship worldwide.
If your country isn’t available during checkout, please contact our support team we’ll see what’s possible.

For shipments outside the EU, customers are responsible for any import or customs charges (such as VAT, import duties, or clearance fees).

Orders below local exemption thresholds may be free of charges; above those thresholds, import costs may apply.

At SharpTools, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day return period, well beyond the legal 14 days.

Cooling-off period and right of return

You have the right to return your order within 30 days of receiving it, without giving any reason.
Products must be unused and, where reasonably possible, returned in their original packaging.
This policy applies to both consumers and business customers within the EU and the United Kingdom.

Return costs and registration

Returns are free of charge (because we receive so few of them).
You can easily register your return using this link:
👉 https://retour.innosend.eu/sharptools

Once your return has been registered, you’ll receive a shipping label and further instructions by email.
If you are unable to register your return via the link, please contact our customer support team:
support@sharptools.nl

Refunds

As soon as we receive notification of your return, we’ll immediately refund the purchase amount to the account used for payment.
You will receive a full refund, including any original shipping costs.

Automatic returns

If an order is automatically returned because:

it was not collected from a pickup point,
the delivery address was incorrect or invalid, or
the carrier marked it as “return to sender”,
then additional shipping costs will be charged if you wish to have the order resent.